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Omega 3 is a fatty acid found in flax seed, fish oil and some other types of healthy oils. Nutritional experts have long been talking about the various benefits of flax seed and Omega 3. The essential fatty acid Omega 3 found in flax seed has the ability to promote good heart health, reduce the occurrences of some common mental ailments and reduce pain and inflammations in individuals suffering from arthritis. This article will review these benefits and enlighten the reader as to why including flax seed in your diet may be critical for a healthy lifestyle.

Heart Health

The Omega 3 found in flax seed has been studied by nutritionists and found to promote heart health. Omega 3 lowers the bad cholesterol in the body while positively effecting, if not necessarily increasing, the levels of good cholesterol. Flax seed has also been shown to lower blood pressure in individual who consume it and may prevent plaque from building along the artery walls. Along with the physical health that is boosted by the consumption of flax seed and Omega 3, some exciting mental health benefits also exist.

Mental Health

Since the foods that contain Omega 3 are not common in the diets of people today, a deficiency of this vital fatty acid is common. Some experts believe that it is this deficiency that has cause the rise in mental disorders including ADHD, depression, and anxiety. Often the additional of flax seed with Omega 3 fatty acids to the diet of mental disturbed patients can ease their symptoms and alleviate their suffering. Not only does Omega 3 from flax seed lessen the instances of mental disorders but it can also increase the mood, mental acuity and visual sharpness of those who include it in their daily diets. People who eat flax seed with Omega 3 have also reported fewer instances of pain and inflammation.

Reduced Pain and Inflammation

Arthritis sufferers can be limited in what activities they can take part in. Flax seed and essential Omega 3 helps ease the pain and swelling in the joints that is associated with osteoarthritis. Studies have also shown that omega 3 from flax seed can slow the breakdown of cartilage that causes arthritis to be so painful and disabling. Since omega 3 promotes cell growth, it is possible that eating flax seed on a daily basis can alleviate many common aches and pains, such as eyestrain, headaches, lower back and leg pain. But how easy is it to add flax seed to your daily eating menu?

Incorporating Flax Seed And Omega 3 Into Your Diet

Flax seeds have a delightful nutty-type flavor that goes well with any food that you would be likely to add nuts to. First it is important to mention that flax seeds should be grinded before use to enable easier digestion and richer flavor. Once they are properly processed, sprinkle them over salads or cereals to add a crunch. This also works well with yogurt. For a healthy burst of nutty flavor, add flax seeds to your muffins instead of walnuts. You could also consider sprinkling a handful of omega 3 rich flax seeds over your breakfast pancakes

Kerry Ng is a successful Webmaster and publisher of The Omega3 Flaxseeds Blog. Click here for more helpful information about Omega3 Flaxseeds: http://www.omega3flaxseeds.com/the-proven-benefits-of-flaxseed-and-lna

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The well-known Russian Playright Anton Checkhov once wrote "Knowledge is of no value unless you put it into practice". Nothing could be more true when it comes to achieving efficiency in customer management.

The "practice" of knowledge as it relates to customer service varies by organization, but clearly the goal should be (for any organization) the desire to establish an efficient, consistent process for meeting the demands on the most frequently requested (and thereby necessary) knowledge bits and bytes that live at the heart of your product offering.

Careful listening is by far the very best way to build credibility in customer service - why? Your relationship with that customer becomes stronger each time you are able to service their individually unique articulation of a particular question, problem, or issue. I truly believe there is a significant difference in customer impact when a problem is solved with written communication as opposed to a passing conversation.

Furthermore, any future customers that encounter similar problems will make an identifiable connection through the benefit of written communication - consider the reasons why:

• someone took the time to document precisely what their question or issue was
• the problem was already experienced by someone else, or perhaps many others
• by responding in writing, customer support genuinely endorsed the validity of the issue

Thus, the "practice" of knowlege from a tools perspective manifests itself in the form of a knowledgebase of reusable artifacts. You would be hard pressed today to find a helpdesk or CRM system that does not have this feature, but there are some distinct differences when it comes to how much work (and what kind of flexibility) it takes to develop a good solid library of reusable artifiacts.

The first place to start when it comes to looking for a CRM or Helpdesk knowledgebase feature is the capability for a customer or external constituency to report and self-manage questions, issues, and problems in their own words. This ensures that your tool can capture the level of granularity that your customer may want to start with, and that once the knowlegebase article is added it will contain a solution that truly reflects customer intent.

How much work does this cause your administration on the inside of your company if you wish to create a closed-loop knowledgebase artifact, strengthen the relationship with that customer, and service the repeatibiltiy aspect of others in need of the same solution? Consider some "must have" features to create a positive collaborative environment for knowledge sharing:

• State Change - look for a system that enables a CSR or admin to create state change on a customer-originated issue. The state change would transition the issue from open to (for exampe), to "closed - knowlegebase" without having to create the article from scratch.
• Publishing - look for systems that enables instant publishing as opposed to batch processing or convoluted processes that slow artifact approval.
• Content - create solutions that contain rich content - many of today's knowledgebase tools have added document editing panels (similar to MS Word) that provide word processing features, enabling you to create rich content.
• Flexibilty - demand a system that gives you options on how your knowledgebase articles will be displayed - when it comes to knowledgebase preferences, you can please some of the people only some of the time with a "one-size fits all" approach.
• Security - ensure that knowledgbase articles have security settings so that certain types of external users are limited in what artifacts they are able to access.

A bit of solution shopping and careful consideration up front will go a long way in building stronger relationships with customers with well planned, collaborative knowledge sharing.

Leandro Goldberg is a frequent blogger and CRM Advisor
Email: lgoldberg@supportfusion.com
Company: www.supportfusion.com
Blog: supportfusion.blogspot.com

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